'Licensing for this product has stopped working' Fix 9/10/2009 I just recently got a new MacBook Pro, migrated my data over from my old laptop with Time Machine, and upgraded to Snow Leopard. Everything worked great, except Fireworks CS3, which wouldn't start and spit out the message: 'Licensing for this product has stopped working'. After a couple hours of fiddling around and troubleshooting, I finally came up with a solution: On the old laptop:
9/10/2009 08:49:57 pm I'm probably going to be getting a new Mac Pro or iMac sometime in October, so thanks for the heads up- I'll probably need to check back here when I do in case my adobe products 'stop working.' 9/29/2009 12:39:07 pm Wow you had to deactivate it from one computer to make it work on the other? 10/18/2009 10:35:01 pm Deleted the HD/Library/Preferences/FLEXnet Publisher folder Ran the CS3 installer with all items unchecked That worked after a restart. 10/25/2009 02:17:36 pm thanks for the tips! - I deleted both FLEXnet folders and ran the Adobe License Recovery tool. It rewrote the missing files and everything (finally!) started working again... 10/27/2009 05:10:56 am after reading the above comments and doing these myself they worked!!!! Only solutions out of every one on the net that worked! 11/1/2009 01:51:14 am Ditto for RAM_doubler. After a Time Machine restore to a new Macbook the Adobe instructions alone did NOT work. Trashing both FLEXnet folders, in /Library/Application Support/ and in /Library/Preferences/, and then running the Adobe License Recovery script did the job. After re-entering the serial number in the first application (Photoshop) everything else worked again as before the macbook change. No reinstall needed. Comments are closed. |
I’m using CS3. First I was using it on XP. Got my new computer and have been using it on Windows 7 pro for 6 months now with no problems. Yesterday my Java updated, and now CS3 suite does not work. 1st, I got the: “Licensing for this product has stopped working—You cannot use this product at this time.
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When upgrading trial software, older Adobe products or completing a fresh install, you may encounter registration and serial code errors with the Adobe Creative Suite. To prevent these errors, the Adobe registration files should be completely removed from a computer. This will save time and increase workflow because it will allow you to upgrade and install Adobe products a lot faster.
Adobe Creative Suite Cleaner Tool
Adobe's official cleaning application is recommended by Adobe to remove the registration and other unnecessary files. Download the tool directly from Adobe and follow the installation instructions. The tool will automatically run and remove all of the files from your computer. Restart the computer if needed and follow the software installation instructions if you are upgrading your Adobe products.
Cache Clearing
Even when the cleaner runs, a selection of cache folders are left in the computer with the registration information. Click the Windows 'Start' button and select 'Computer' and locate your hard drive. Go to 'Program Files,' select 'Common Files' and choose 'Adobe.' Locate the folder 'Adobe PCD' and the sub-folder 'Cache.' Delete any files labeled 'cache.db.' These files hold registration and serial number information. The serial number on all your Adobe products will need to be re-entered again when you install or open the software.
Adobe Servers
In some Adobe software, the registration and account information is linked to servers that monitor the software for changes. When your computer is connected to the Internet, it may cause server communication issues with new or old registrations even if the files have been deleted from the computer. In this case, you must go to the Adobe help website and follow the prompts to report the problem. Adobe will contact you with a solution.
Windows Installation
If previous methods do not work to get rid of registration information about the Adobe software, a last effort would be completely reinstalling your operating system. When this occurs the hard drive will be completely erased, so if you choose this method, back up any needed files using an external hard drive or other source. Use your Windows recovery disc to reinstall a fresh copy of Windows and follow the installation instructions. This will guarantee that your registration files are removed.
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About the Author
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Alan Donahue started writing professionally in 2003. He has been published in the Norwich Free Academy 'Red & White,' UNLV's 'Rebel Yell' and on various websites. He is an expert on wrestling, movies and television. He placed second in the NFO Screenwriting Contest and received filmmaking awards from Manchester Community College and Norwich Free Academy. He currently attends Academy of Art University.
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Donahue, Alan. 'How to Erase an Adobe Registration File.' Small Business - Chron.com, http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html. Accessed 19 December 2019.
Donahue, Alan. (n.d.). How to Erase an Adobe Registration File. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
Donahue, Alan. 'How to Erase an Adobe Registration File' accessed December 19, 2019. http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
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